1)DOTCOMinator Tech Support “Software as a Service”, MSP (Managed Services software).“DOTCOMinate” your computers with an affordable & SIMPLE Tech support solution!

*Optimize network speed, performance & reliability
*Minimize overall network cost & maintenance
*Minimize internal staff costs to maintain networks
*Reduce or eliminate computer/employee downtime

*MONITOR your computer with pro-active 24/7 monitoring of all the critical components of your computer. Monitor host availability, online or offline, memory usage, CPU load, drive space and even all of the OS versions on all of your computers. Receive critical e-mail alerts if there is a pending issue with your computer to avoid costly computer/employee downtime.The critical e-mail alerts can go directly to the computer user or a specific technician.
*MANAGE your computer’s tech support with a Diagnostic Dashboard that reports on all of the critical components of the computer and can be accessed by the user or a technician to more quickly “troubleshoot and remediate” any computer issues. When your computer has a problem, the DOTCOMinator dashboard gives your technician valuable diagnostic feedback so your technician doesn’t have to “troubleshoot in the dark” from square one (saving time and money) Technical summary reports over any length of time can be emailed to you upon demand.
*MAINTAIN your computer’s health with an aggregated “all-in-one” optimization Toolbox that keeps your hard drive registry cleaned up by removing temporary files, history and cookies on web browsers, removes unused and old entries, including file extensions, activeXcontrols, uninstallers, shared DLLs, fonts, help files, application paths, icons, invalid shortcuts and more. Also included is an Anti-Virus program used by more than 600,000 users worldwide on a daily basis and includes automatic downloads of the regularly updated virus database and eliminates viruses, spyware and malware, keeping your computer running at its optimum speed.
*DOTconnect REMOTE ACCESS is included with the DOTCOMinator to enable customer access to our RAPID RESPONSE Tech Support on an “AS-NEEDED” basis. Response time is one hour for online support and three hours for onsite support.

2)RAPID RESPONSE Tech Support
As good as the DOTCOMinator is, live Tech Support is needed from time to time. With the DOTCOMinator already downloaded with the remote access and over 28,000 certified Technicians nationwide, DotComGuy can respond to your online service requests within one hour or onsite service requests within three hours. DotComGuy’s RAPID RESPONSE service pledge is part of the DotComGuy Tech Support package. Our ala carte menu allows you to pay JUST for the tech support you need . . . when you need it . . . while reducing your overall tech support costs. The DOTCOMinator “software as a technician” “doubles” as an aggregated “Technician Toolbox” expediting the troubleshoot to diagnosis to remediation process saving the customer even more time & money. Are your computers Tech-Ready?

3)ASK DotComGuy, our “Q & A” Help Desk
You’ve got IT-related Questions – DotComGuy has relevant and timely Answers for both Consumers & Technicians.

Pricing
DotComGuy Tech Support package includes the DOTCOMinator, “Software as a Technician” with 24/7 monitoring, critical e-mail alerts, optimization toolbox, remote access software, anti-virus, direct access to Rapid Response Technicians and “Q & A” Help Desk.

Monthly per computer cost $5 /Annual per computer cost $39